/* NCS Project Concierge — deliberate, accessible conversational intake. */
.contact-grid{grid-template-columns:minmax(0,.92fr) minmax(0,1.08fr);gap:clamp(38px,6vw,110px)}
.concierge-shell{min-width:0;background:#f9fcfd;color:#153044;border:1px solid #bfd0da;box-shadow:0 26px 80px rgba(1,18,33,.24);align-self:start}
.concierge-topline{display:flex;align-items:center;justify-content:space-between;gap:14px;min-height:46px;padding:14px 26px;background:#0e344e;color:#e1f3fb;font:800 9px/1.5 "Manrope",sans-serif;letter-spacing:.15em}
.concierge-pulse{display:inline-flex;align-items:center;gap:9px;white-space:nowrap;color:#b1d7ea}
.concierge-pulse i{width:7px;height:7px;border-radius:50%;background:#59cfaa;box-shadow:0 0 0 4px rgba(89,207,170,.13)}
.concierge-heading{display:flex;align-items:center;gap:19px;padding:33px 31px 28px;border-bottom:1px solid #deeaef}
.concierge-avatar{flex:none;width:55px;height:55px;display:grid;place-items:center;position:relative;background:linear-gradient(145deg,#12364f,#0c6f9e);color:#fff;font:900 33px/1 "Manrope",sans-serif;box-shadow:7px 7px 0 #d5eaf4}
.concierge-avatar span{position:absolute;right:5px;top:5px;font-size:10px;color:#8ee4ff}
.concierge-heading p{margin:0 0 6px;color:#176893;font:900 9px/1.4 "Manrope",sans-serif;letter-spacing:.16em}
.concierge-heading h3{margin:0 0 7px;font-size:clamp(21px,2vw,28px);line-height:1.22;letter-spacing:-.045em}
.concierge-heading>div:last-child>span{display:block;font-size:12px;line-height:1.6;color:#607e91}
.concierge-meter{display:flex;align-items:center;gap:17px;padding:19px 31px 8px}
.concierge-meter-track{flex:1;height:4px;overflow:hidden;background:#dce9f0}
.concierge-meter-track>span{display:block;height:100%;width:11.111%;background:#1179b0;transition:width .38s cubic-bezier(.22,1,.36,1)}
.concierge-meter>span{flex:none;color:#658298;font:900 9px/1.4 "Manrope",sans-serif;letter-spacing:.12em;white-space:nowrap}
.concierge-transcript{display:flex;flex-direction:column;gap:15px;max-height:226px;overflow-y:auto;padding:15px 31px 17px;scrollbar-color:#a6c3d3 transparent;scrollbar-width:thin}
.concierge-chat-row{display:flex;align-items:flex-end;gap:10px;animation:concierge-enter .22s ease-out}
.concierge-chat-avatar{display:grid;place-items:center;flex:none;width:24px;height:24px;background:#154d70;color:white;font:900 13px/1 "Manrope",sans-serif}
.concierge-chat-bubble{max-width:93%;padding:13px 16px;font:600 12px/1.7 "DM Sans",Arial,sans-serif;background:#e7f1f7;color:#2b536b;border-radius:1px 10px 10px 10px;overflow-wrap:anywhere}
.concierge-chat-row.is-user{justify-content:flex-end}
.concierge-chat-row.is-user .concierge-chat-bubble{background:#154b6f;color:#fff;border-radius:10px 1px 10px 10px;max-width:89%}
.concierge-chat-row.is-user .concierge-chat-avatar{display:none}
.concierge-interaction{margin:0 31px 29px;padding:25px 0 0;border-top:1px solid #dbe7ee}
.concierge-question-head>span{display:block;color:#1781b6;font:900 9px/1.4 "Manrope",sans-serif;letter-spacing:.15em;margin-bottom:12px}
.concierge-question-head h4{margin:0 0 9px;color:#112d43;font:800 clamp(20px,2vw,26px)/1.25 "Manrope",sans-serif;letter-spacing:-.05em}
.concierge-question-head p{margin:0 0 21px;color:#667e8e;font:500 12px/1.7 "DM Sans",sans-serif}
.concierge-controls{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:10px}
.concierge-choice{display:flex;min-width:0;align-items:center;gap:11px;min-height:60px;padding:14px 14px;background:#fff;border:1px solid #cbdbe5;color:#244459;cursor:pointer;text-align:left;transition:border-color .2s,background .2s,transform .2s,box-shadow .2s}
.concierge-choice:hover{border-color:#4a9ac1;background:#f1f9fc;transform:translateY(-2px)}
.concierge-choice input{position:absolute;opacity:0;width:1px;height:1px}
.concierge-choice-indicator{flex:none;display:grid;place-items:center;width:19px;height:19px;border:1px solid #a2bdcc;background:#fff;color:transparent;border-radius:50%;font-size:12px}
.concierge-choice-label{font:800 12px/1.4 "Manrope",sans-serif}
.concierge-choice:has(input:checked){background:#e9f6fc;border-color:#177fae;box-shadow:inset 0 0 0 1px #177fae}
.concierge-choice input:checked+.concierge-choice-indicator{background:#126e9b;color:white;border-color:#126e9b}
.concierge-choice:has(input:focus-visible){outline:3px solid #76c3e5;outline-offset:3px}
.concierge-field{display:block;grid-column:1/-1;color:#204358;font:800 11px/1.5 "Manrope",sans-serif;margin:0}
.concierge-field input,.concierge-field textarea{display:block;width:100%;margin-top:8px;border:1px solid #b9d0dd;background:#fff;padding:14px 14px;border-radius:0;color:#14394f;font:500 13px/1.65 "DM Sans",sans-serif;outline-offset:2px;transition:border-color .2s,box-shadow .2s}
.concierge-field textarea{resize:vertical;min-height:124px}
.concierge-field input:focus,.concierge-field textarea:focus{border-color:#1179b0;box-shadow:0 0 0 3px rgba(67,155,202,.13);outline:0}
.concierge-field-hint{display:block;color:#658092;font:600 10px/1.55 "DM Sans",sans-serif;margin-top:5px}
.concierge-contact-fields{display:grid;grid-template-columns:1fr 1fr;gap:15px;width:100%;grid-column:1/-1}
.concierge-contact-fields .concierge-field{grid-column:auto}
.concierge-review{grid-column:1/-1;background:#eff6fa;border:1px solid #c4dbe7;padding:17px 20px}
.concierge-review>strong{display:block;margin-bottom:15px;font:900 11px "Manrope",sans-serif;color:#185575;letter-spacing:.1em}
.concierge-review-line{display:grid;grid-template-columns:122px minmax(0,1fr);gap:12px;border-top:1px solid #d6e5ed;padding:10px 0;font:600 12px/1.5 "DM Sans",sans-serif;overflow-wrap:anywhere}
.concierge-review-line dt{color:#6a8392;font-weight:700}
.concierge-review-line dd{margin:0;color:#234253;font-weight:700;white-space:pre-wrap}
.concierge-confirm{grid-column:1/-1;display:flex;align-items:flex-start;gap:11px;color:#304e61;font:600 12px/1.6 "DM Sans",sans-serif;cursor:pointer;padding-top:5px}
.concierge-confirm input{margin:3px 0 0;flex:none;accent-color:#116c9e;width:16px;height:16px}
.concierge-email-status{grid-column:1/-1;margin:0;color:#695c38;background:#fff8e7;border:1px solid #e5d5a7;padding:12px 14px;font:700 11px/1.6 "DM Sans",sans-serif}
.concierge-nav-status{grid-column:1/-1;margin:0;color:#496b7e;font:600 11px/1.5 "DM Sans",sans-serif}
.concierge-alt-actions{display:flex;grid-column:1/-1;flex-wrap:wrap;gap:10px;margin-top:1px}
.concierge-alt-actions button,.concierge-alt-actions a{display:inline-flex;align-items:center;justify-content:center;min-height:42px;padding:10px 13px;border:1px solid #b8d0df;background:#fff;color:#185877;font:800 11px/1.3 "Manrope",sans-serif;text-decoration:none;cursor:pointer}
.concierge-alt-actions button:hover,.concierge-alt-actions a:hover{background:#e8f5fc}
.concierge-copy-fallback{grid-column:1/-1;width:100%;border:1px solid #aac5d5;padding:12px;background:#fff;color:#183d54;font:500 12px/1.6 "DM Sans",sans-serif;resize:vertical}
.concierge-navigation{display:flex;align-items:center;justify-content:space-between;gap:14px;margin-top:19px}
.concierge-back{border:0;background:transparent;color:#386078;padding:10px 0;font:800 12px "Manrope",sans-serif}
.concierge-back:disabled{opacity:.3;cursor:not-allowed}
.concierge-next{display:inline-flex;align-items:center;justify-content:space-between;gap:40px;min-width:173px;min-height:50px;background:#116c9f;border:1px solid #116c9f;padding:13px 16px;color:#fff;font:800 12px/1.4 "Manrope",sans-serif;cursor:pointer;transition:background .2s,transform .2s}
.concierge-next:hover:not(:disabled){background:#0d4d72;transform:translateY(-1px)}
.concierge-next:disabled{opacity:.6;cursor:not-allowed}
.concierge-next span{font-size:18px;font-weight:400}
.concierge-error{margin:13px 0 0;background:#fff0ef;border-left:3px solid #bb4f45;padding:10px 12px;color:#903e32;font:700 12px/1.5 "DM Sans",sans-serif}
.concierge-error[hidden],.concierge-turnstile[hidden],.concierge-complete[hidden]{display:none}
.concierge-turnstile{margin-top:16px;min-height:65px}
.concierge-complete{margin:0 31px 28px;background:#e9f6ef;border:1px solid #9bc6b3;padding:27px;color:#134737}
.concierge-complete h4{font:900 23px/1.3 "Manrope",sans-serif;letter-spacing:-.04em;margin:0 0 9px}
.concierge-complete p{color:#2b5947;font:600 13px/1.7 "DM Sans",sans-serif;margin-bottom:12px}
.concierge-complete button{margin-top:12px;background:#17684b;border:0;color:#fff;padding:12px 17px;font:800 12px "Manrope",sans-serif;cursor:pointer}
.concierge-footnote{display:flex;justify-content:space-between;gap:12px;padding:13px 31px;border-top:1px solid #deeaef;color:#79909e;font:800 8px/1.45 "Manrope",sans-serif;letter-spacing:.14em}
@keyframes concierge-enter{from{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}
@media(max-width:1080px){.contact-grid{grid-template-columns:1fr;gap:48px}.concierge-shell{max-width:690px}}
@media(max-width:640px){.concierge-topline{padding:14px 16px;font-size:8px}.concierge-heading{padding:24px 20px;gap:14px}.concierge-avatar{width:44px;height:44px;font-size:27px}.concierge-meter{padding:18px 20px 8px}.concierge-transcript{padding:13px 20px 15px;max-height:170px}.concierge-interaction{margin:0 20px 23px;padding-top:20px}.concierge-controls{grid-template-columns:1fr}.concierge-contact-fields{grid-template-columns:1fr;gap:12px}.concierge-choice{min-height:54px;padding:12px 15px}.concierge-review-line{grid-template-columns:90px 1fr}.concierge-next{min-width:150px;gap:17px}.concierge-footnote{padding:13px 20px;letter-spacing:.06em}}
@media(prefers-reduced-motion:reduce){.concierge-chat-row{animation:none}.concierge-meter-track>span{transition:none}.concierge-choice,.concierge-next{transition:none}}